Brief Description

Business Process: 4.2.2.5 Manage Loan Charges

Process Type: Sub-Process

Parent Process: 4.2.2 CC&B Manage Bill

Sibling Processes:

•	4.2.2.2 CC&B Manage Meter Charges

•	4.2.2.3 CC&B Manage Item Charges

•	4.2.2.4 CC&B Manage External and Miscellaneous Charges

•	4.2.2.6 CC&B Manage Deposit Charges

•	4.3.1.1 CC&B Payments

This process describes Loan Billing. This process takes place if the Customer has a loan from the Utility Company. There are many reasons why the Utility Company practices to loan money to customers. For example:

•	Finance service upgrades (e.g., to change to dual fuel)

•	Support economic development (e.g., to extend a power line)

•	Promote energy conservation (e.g., customers borrow to insulate their house)

Loans are billed on regular basis similar to other services provided by Utility Company. When the loan billing process is initiated, system bills the customer for the periodic payment amount that calculated based on the specific Utility company business rules and typically contains principal and calculated interest amount.

Most bills are produced in a Batch Billing process. However, the CSR or Authorized User can create Bills for loans manually if required. If a Bill is generated as valid but has missing or incomplete information, the CSR or Authorized User has the ability to modify the bill.

When bill is successfully completed the Utility Company makes it available for Customer.